1. Who is responsible?
9503-3692 Québec Inc., doing business as RevUpCMO
Person in charge of the protection of personal information (Privacy Officer)
info@revupcmo.com
Suite 242, 4030 Rue Saint-Ambroise, Montréal, Québec, H4C 2C7, Canada.
This policy covers information collected through our website, resource requests, consultations and related communications. For personal information we handle on a client’s instructions in a marketing engagement, the client’s own notices and our service agreement also apply. Contact us if you need help identifying the organization responsible for your request.
The person exercising the highest authority within the company is responsible for protecting personal information unless this function is delegated in writing. Send privacy questions, rights requests or complaints to the contact above, with “Privacy” in the subject line.
2. What we collect and why
- Resource requests: first name, last name and email address to deliver the requested resources and respond to your request. The current form also offers optional phone number and website fields.
- Consultations and correspondence: contact details, appointment choices, and business information or messages you provide, to arrange a meeting, understand your needs and follow up on that request.
- Technical information: IP address, browser/device information, requested pages and request times may be processed by our hosting and content-delivery providers to deliver and secure the site and diagnose errors.
- Client administration: business contact information, agreed project details and related correspondence to manage an engagement. The website does not itself provide a checkout or request payment-card information.
Please provide only information relevant to your request. Do not submit passwords, financial account details, health information or other sensitive information through these forms. Required fields are marked; optional fields may be left blank. Without the contact details needed for a request, we may be unable to deliver a resource or arrange a consultation. You can instead contact us by email.
3. Consent and communications
We use information for the purposes explained when it is collected, with your consent or as otherwise permitted by law. A resource request or booking is not a blanket agreement to advertising, text-message campaigns or unrelated uses. Where consent is required for a new purpose, we must obtain it separately; sensitive information requires express consent.
You may withdraw consent to a use or disclosure by emailing our Privacy Officer. We will explain any effect on the service requested and any legal reason information must still be kept. Withdrawal does not undo processing already lawfully completed. Promotional electronic messages require a valid legal basis under Canada’s anti-spam rules and must include sender identification and an unsubscribe option. Use that option or email us to stop promotional messages; requests are processed without delay and no later than 10 business days.
4. Website tools, cookies and external content
The site’s own scripts provide navigation, animations and an illustrative growth calculator; they do not install advertising pixels or analytics cookies. Calculator inputs are processed in your browser by that calculator.
Optional forms and calendar: our eNovo tools use ProspectConnect (form.prospectconnect.ai and calendar.prospectconnect.ai). They load only after you choose to load the relevant tool. Loading connects your browser to that provider, which receives technical information and may use cookies or similar browser storage. Information you submit is processed through the tool for your request. Loading a tool is not consent to promotional messages or unrelated profiling.
Use “Unload tool” to stop the embedded tool on the current page, or reload the page to return to the unloaded state. This does not delete information already submitted or provider cookies; contact us for information requests and use your browser controls to clear or block cookies. You can decline to load the tool and contact us by email instead.
Existing site pages also request fonts, icons or images from external content providers, including Google Fonts/Google-hosted storage, cdnjs (Cloudflare) and Wikimedia. Those requests disclose technical connection information such as your IP address to the provider. Links to LinkedIn, eNovo and other websites take you to services with their own privacy practices.
5. Access, service providers and processing outside Quebec
Access within RevUpCMO is limited to personnel and authorized contractors who need information for responding to requests, providing services, administering the business or handling privacy matters. Categories of providers include website hosting and security (Vercel), resource forms, scheduling and CRM (eNovo/ProspectConnect), and email and communications services.
Personal information may be processed or stored outside Quebec, including elsewhere in Canada or in the United States, where different laws and lawful access rules may apply. Before entrusting personal information outside Quebec, Quebec law requires a privacy impact assessment and an appropriate written agreement; a transfer may proceed only where the required adequate protection is established. Contact the Privacy Officer for information about the providers and safeguards relevant to your data.
Our policy is not to sell personal information. Disclosures must be limited to what is needed for the stated purpose, authorized by your consent, or otherwise permitted or required by law. Service-provider arrangements must restrict the use of personal information and provide appropriate confidentiality protections.
6. Retention, safeguards and privacy incidents
Information is to be retained only while needed for the purpose collected or a legal requirement: resource and inquiry records for delivery and follow-up; appointment records for scheduling and the resulting relationship; client records for the engagement and applicable legal recordkeeping; and privacy-request records to document the handling of that request. Relevant records may need to be preserved for a dispute or legal obligation. Ask the Privacy Officer for the retention period applicable to a particular record.
Once those purposes are fulfilled, information must be securely destroyed, or anonymized for a serious and legitimate purpose in accordance with Quebec requirements. Our privacy rules require access based on job responsibilities, safeguards proportionate to the sensitivity of information and oversight of providers. The website uses HTTPS, but no online service can guarantee absolute security.
Report a suspected privacy incident to our Privacy Officer. The response must include assessing and limiting harm, preventing recurrence and keeping the required incident register. Where an incident presents a risk of serious injury, the law requires prompt notification to the Commission d’accès à l’information and affected individuals.
7. Your rights and how to exercise them
- Ask whether we hold personal information about you and request access or correction of inaccurate, incomplete or equivocal information.
- Request a copy of computerized personal information collected from you in a structured, commonly used technological format, or transmission to an authorized recipient, where the statutory portability conditions apply. Information created or inferred about you is excluded from that portability right.
- Withdraw consent to use or disclosure, and request deletion where retention is no longer justified. Deletion is subject to applicable legal requirements; it is not an unconditional right to erase every record.
- Request cessation of dissemination or de-indexing/re-indexing where the specific legal conditions apply.
Send a written request to the Privacy Officer at the email or postal address above. Describe the information and action requested. We may need proportionate verification of your identity or authority; do not send identification documents unless requested through a suitable channel. Access and rectification requests receive a written response diligently and within 30 days of receipt, as required by Quebec law. A refusal must explain the legal reason, available remedies and relevant time limits.
8. Complaints and recourse
Write to our Privacy Officer with a description of your concern and how to contact you. The officer reviews the matter, coordinates any necessary investigation and communicates the outcome and any corrective action. You may also contact the Commission d’accès à l’information du Québec to make a complaint or pursue an available remedy. An application for examination of a disagreement about access or rectification generally must be made within 30 days of the refusal or expiry of the response deadline. You do not have to exhaust our internal complaint process before contacting the Commission.
9. Children and automated decisions
Our website and business services are intended for adults acting in a business capacity. Please do not provide information about children through these forms. If such information is submitted inadvertently, contact the Privacy Officer. The website’s calculator provides an illustration; it does not make a decision about your eligibility for services. If a future process makes a decision based exclusively on automated processing of personal information, the legally required notice, explanation and opportunity to submit observations to a person must be provided.
10. Changes to this policy
We publish changes on this page with an updated date. Significant changes affecting collection or use will be brought to your attention through an appropriate notice, and fresh consent will be requested where required. A policy update alone does not authorize a new use of your information.